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Nina Childish

~ and various brain kittens

Nina Childish

Tag Archives: accessibility

The Accessible Home Project pt1: The Stairlift

09 Wednesday Aug 2023

Posted by ninachildish in Blog, Disability

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Tags

accessibility, accessible home project, disability, personal, stairlift

We have a house. We own a house. I’m still reeling a bit at that fact, and also at the sudden financial necessities like replacing the old immersion tank and getting someone in to look at the spare room to find the cause of that weird smell (is it damp? is it coming from the loft we can’t get into because there’s no ladder?). The costs I was anticipating, though, the ones we knew were coming from the start, are the ones needed to make this lovely little house into one I can live in independently and safely. Before we decided to buy this house, before we decided to buy a house as opposed to any other type of residence, we knew there’d be a number of costs involved to make it suitably accessible. While looking for a home to share together we quickly had to scrap the dream idea of a bungalow as the only ones within reasonable walking/rolling distance of the city, although stunning, were 100k out of budget. We did find one right by the city on its own large plot of land, but we had both decided we’d like some neighbours, and couldn’t take on a fixer-upper either. Neither of us are particularly skilled at home renovations, for my part not even those that can be done from a seated position! Flats, too, quickly disappeared from our searches. Older more characterful flats were invariably not wheelchair accessible from the street, and the affordable newer ones too small – plus we worried about noise issues and lifts breaking, both things notorious in apartment buildings, not to mention increasing service charges. It made more sense to buy a house and spend a lump sum of money making it suitably accessible to last the next 10+ years than to pay increasing charges year on year for somewhere that wasn’t our first choice.

So what needs doing? The list has three major things, and a couple of minor things that we can mostly buy/install ourselves. Of the majors, the stairlift was the obvious priority, followed by replacing the back door with a level access one as my wheelchair takes up most of the width of the front hallway at the moment. Installing a downstairs loo and shower room in the current cloakroom is a much larger and more expensive project so will be done last. After making enquiries, we were cautiously optimistic that Richard, the lovely surveyor from Norfolk Stairlifts, would approve our creaky wooden stairs, as the previous owners told us that there’d been one installed when they bought the property, so we knew the stairs had fit one at some point. Soon after our home assessment I visited the showroom and tried out the suitable model of stairlift for very narrow stairs, and one with the manual swivel mechanism that our equally narrow landing demands if I want to avoid constantly bashing my knees into the wall. It’s going to be a tight fit for both me and for anyone using the stairs, but it can be done. I’d been managing the stairs for the month since we moved in, but it was difficult and causing some painful and sleepless nights. It’s also no fun rationing drinks to avoid having to go upstairs to the loo too often, then sitting down for a wee on screaming hips with a heart rate of 110.

The stairs soon after we moved in (you can just about see my wheelchair charger at the bottom!)

The very good news about the stairlift is that it was about half the cost of what we’d thought it would be as we didn’t need a curved rail, so I could pay for it myself without needing any contribution from Chris for something that he won’t use and will probably find himself infuriated by at times. The less good news about all our access renovations is that we don’t qualify for any help towards costs. I plan on expanding on this in another post, but the council’s Healthy Homes scheme approves financial aid primarily based on receipt of certain benefits and I lost all hope of getting back on ESA when I moved in with a partner because [rant about the system saved for other post]. To decide eligibility without these benefits, they look at income; again, both mine and his. I didn’t think we’d stand a chance based on his income, but at least I have enough in those savings to cover the stairlift and maybe half a door largely thanks to Arriva London Buses. I might even be able to keep my Emergency Wheelchair Fund untouched, which would be ideal as my current one is slowly rattling off this mechanical coil. I do find it frustrating on his behalf that Chris is having to pay for some of the access fixes, but at least he will use the back door and the downstairs bathroom. Despite his reassurances I’m still trying to swallow the Disabled Partner Guilt (which, again, is for another post).

The stairlift is being installed as I type. I’m marooned upstairs while this is happening as Ronnie, the technician, needs the stairs clear for all his equipment and we only have the one bathroom for now. Chris has escaped to work in the coffee shop to avoid the noise and disruption but it’s not been too loud so far (I can always put my headphones on). It takes 4-5 hours, which seems a very long time, but everything has to be measured and done so precisely (conversely, I’m told it takes under an hour to remove a basic straight stairlift!). A few hours doing chores from bed is a small price to pay for years of better accessibility in my own home!

Update:
The stairlift that best suited my needs is a Handicare 1100. It’s very slim and the rail sits relatively close to the wall which leaves just over half the stairwell free for pedestrians. The rail is straight because the hallway and landing are also very narrow (as in most Victorian terraces) so I find it best to use the external remote control to move the chair a few steps up after I’ve come downstairs or else it gets in the way of the kitchen door. Once I’m at the top or bottom of the stairs, I pull a little lever under the seat to swivel the chair around (using the bannister to push myself) so I can get off. There’s a little switch under one arm to raise or lower the footrest, and there is a seatbelt which they recommend is used (but won’t revoke the stairlift if you don’t). There’s also a key which you can use to lock it, meaning when our toddler nephew visits he won’t be able to take himself for a ride on Auntie Nina’s Fun Chair. We were very happy to find that the stairlift would not come into contact with the two plug sockets at the bottom of the stairs – there was no need to drill through into the kitchen, and I can still use the second socket for charging my powerchair until we make it a base in the utility room. It’s not too noisy either, just a droning hum that sounds a bit like electronic bagpipes to my mind! It would be quieter if we had carpet, but we’re not sure we want any carpeting in the house yet let alone on the stairs – Ronnie tells me that he’s worked a few jobs installing complicated stairlifts when the client casually mentions they’re getting the carpets redone in a month! I promised him if we did get carpet it would just be a runner. We have 101 more things to get done before we even think about the stairs anyway.

Here’s what it looks like in our house:

Now, onto the back doors – and the never-ending task of choosing paint colours!

Equal Access Booking: Good Venues in London

19 Monday Dec 2022

Posted by ninachildish in access, Accessible London, Disability, Reviews, Uncategorized

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access, accessibility, Accessible London, buying tickets, disability, London, theatre

Although I review individual venues, including the booking process, I thought it would be useful to keep a list of venues (London-based for now, as that’s where I go to the majority of events) which have easy booking for disabled customers. By that, I mean being able to book online without the extra hassle of having to call or email to ask for tickets, like every other person gets to do. Some of these venues only allow online bookings if the customer is a member of their access scheme (which are always free, and remove the need to constantly provide proof of disability) and I have pointed out where these are applicable. I am focussing on the provision for wheelchair users specifically, as this is my own experience. Do please let me know if I’ve missed any venues out!

Barbican

The Barbican operates a good access scheme, and has obviously put a lot of thought into making a visit to their City Of London home a less stressful experience for disabled people. While anyone can buy wheelchair space tickets online, access scheme members will automatically have the cost of a companion seat discounted when added to their basket. Blue Badge holders can also reserve a parking space for the time of their visit up to three months in advance.

The Bridge Theatre

Sign up to access list to book online (more info to come)

Donmar Warehouse

Sign up to access list to book online (more info to come)

National Theatre

Actually a complex of three theatres – the main Olivier, and smaller Lyttleton and Dorfman theatres – the National Theatre has an access scheme that doesn’t require much personal information to join, and is more interested in the applicant’s access needs. After joining, logging in to the website allows disabled people to book both wheelchair spaces and companion seats online with no follow up needed. However in my personal experience, despite being signed up to the access list, I can only book the wheelchair spaces online for the main Olivier theatre. Booking for the other two theatres requires phoning their dedicated access line on 0207 452 3961 (11am-6pm Mon-Sat).

Roundhouse

Camden’s impressive 1,700 capacity venue is equally impressive in its provision for disabled patrons. There’s no coincidence that of the ten shows I currently have tickets for, 70% are playing here. The Roundhouse does not have an access list, instead asking ticket buyers to confirm that a member of their party has access requirements before purchasing and has a text box for additional information if applicable. This is followed up with a polite email confirming that a wheelchair space (which comes with a free companion ticket in all cases) has been purchased. In a nutshell, the venue is trusting people not to take advantage of something that is not meant for them. And it seems to be working.

Soho Theatre

Located on Dean Street in the heart of London’s historic Soho, the building is commendably accessible for its cosy space. To purchase access tickets for events Downstairs or for the Theatre without having to call the box office you must have an account on the website. After purchase, the box office will get in touch to ask if you require a seat removed for a wheelchair or if you will be transferring into the seat. They also ask you to please email with your booking reference for a free companion ticket if required. Upstairs is a smaller venue without reserved seating, and while you can buy Access tickets online, this should be followed up with an email specifying if you’ll be needing a space for a wheelchair, and for a companion ticket if needed.

Southbank Centre

This brutalist complex is one of the most accessible venues in London, and a frequent host of disabled performers too. Buying wheelchair space tickets for events at the Southbank Centre is done after simple application to their access scheme, where preferences/needs can be toggled as seen below. Wheelchair spaces then appear on the ticket seats map, and customers have a choice of either a single concession ticket, or a concession ticket and heavily discounted companion ticket combo. When viewing the basket, a notice appears reminding customers that the ticket they are buying can accommodate a wheelchair user only.

Access Review: National Theatre/Lyttleton Theatre

22 Sunday Sep 2019

Posted by ninachildish in access, Accessible London, Disability, Reviews

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access, access review, accessibility, Accessible London, London, theatre, wheelchair

It’s been quite a while since I’ve done an access review, but since I’ve been to the theatre a few times recently I thought I’d dig into my notes and do another one. After all, this was what my abandoned blog and remaining Facebook page are concerned with (I was overwhelmed juggling two blogs and a FB page, so decided to write the reviews here and crosspost to the FB page!)

I took my dad to see Rutherford & Son at the Lyttleton Theatre, part of the National Theatre complex on the Southbank at the start of August. As with most access reviews, there’s good and bad stuff in here that I hope you will find helpful!

Getting Tickets

Lets get the bad news out of the way first, the National Theatre is one of those theatres that wants disabled patrons to sign up to an access list first before they are able to book tickets. However, unlike many of these schemes, they do not require an overly intrusive “proof of disability” such as scans of PIP letters or blue badges which was appreciated. They ask about specific needs, which include aisle seat, wheelchair space, audio description or captioning. After getting confirmation that my access list application had been received and filed, I could book the wheelchair space and companion tickets on the website, which was also greatly appreciated. There’s nothing more galling than having to phone to book access tickets as the only option, only to have 20 minutes of hold message telling you how much easier booking online is.

 

Entrance

Perfect. Being a large complex of three theatres next to the wonderfully accessible Southbank Centre and BFI, the National Theatre has full wheelchair access. No platform lifts, no precarious ramps. Entrance to the Lyttleton Theatre was well signposted, and while a good portion of the audience headed for the stairs or the lift, we were shown to a door in the wall which led to the wheelchair space at the top of the stalls seating. And here I found the only problem…

 

Wheelchair Space

With four spaces available, the Lyttleton Theatre has more wheelchair spaces than the average London theatre, where sometimes there are only one or two for a capacity of hundreds. All of these spaces are in Row V, at the back of the stalls where the view is still acceptable. However, something was missing in Row V – the companion seat!

IMG_3496

 

Those are my pixie boots, and just in front and to the left of them is my dad’s seat, in the next row down. The purpose of  a companion ticket is to support the disabled person if necessary. If I had needed help during the performance, like needing to leave to go to the toilet, or help with emergency medication, it would have been disruptive for the rest of the patrons as my assistance wouldn’t be right next to me and I’d have had to adjust my wheelchair (beeping, whirring) to reach him! Also it did make for quite an isolating theatre experience being up on my own next to the sound desk!

If someone with far greater needs than myself (such as needing assistance with drinking) were put in this wheelchair space, then there is no way their companion would be able to take the booked companion seat, and I wonder what would happen then?

Services

No complaints here either. The atrium of the Lyttleton Theatre is in the wider National Theatre lobby, and the bar and café are on the same level as the entrance and level-access door to the theatre.

Toilets

Fine – roomy, red cord dangling as it should be, no nappy bins blocking access. Though it should be noted that the toilets (including the wheelchair accessible one) are located in the main foyer of the National Theatre, and any members of the public can come in and use them so you may find yourself waiting if a passing wheelchair user gets caught short!

 

Overall, because it’s part of the larger National Theatre complex, the Lyttleton Theatre is very good for access – notably when it comes to booking tickets and getting around the building. The only way it let itself down was the set up of the wheelchair space and companion seating, which should be an easy enough fix. As always, I will update if I hear anything back from the theatre or someone else visits and gives me news of positive change!

 

Housing Doldrums – when is progress not actually progress?

08 Thursday Aug 2019

Posted by ninachildish in access, Disability, Housing

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Tags

accessibility, council, Housing, London, wheelchair

In May, 28 months after first applying to the council as needing housing rather urgently, I was accepted onto their Homefinders scheme. This is where private landlords list their properties and us lucky property seekers can then bid for the right to rent them. Applicants are placed in the queue based on their assessed needs and urgency to move.

So far so simple.

Except not. In March I found out I had been placed in Housing Group 3 – extra health and wellbeing needs – which sounded accurate on the surface, until I learned that Group 5 was the group for those who need wheelchair accessible properties. My advocate and I queried this, as I rarely go anywhere without my powerchair and absolutely need it for independent living, but were told that Group 5 was only for wheelchair users that need to use their wheelchairs inside their homes as well as outside. Fair, I do not need to do that at this point as long as I can have reasonable adaptations made. But this left us with an issue – does Group 3 ever get offered wheelchair accessible properties? We asked the council multiple times in emails, going as far as to request a face to face meeting so I could get a straight answer, but no joy. We were also told that there were many other applicants in the group, and my chances of getting anything via the council were so slim that I should continue to look privately or consider a low cost homeowners scheme (hello, where is the bank that will give a mortgage to someone existing solely on disability benefits?).

So as well as frustrating myself to tears looking through property sites for accessible and affordable flats (as I have been doing since early 2017), since May I’ve been logging onto the Homefinders site weekly to see what’s listed as available for me to bid on. I’ve never seen more than 4 available in my strict category (1 occupant, 1 bedroom) in one week, and to answer my own question to the council it seems that wheelchair accessible properties offered to Group 3 are sparse. I’ve seen one so far, and it was on the ninth floor of a tower block far enough removed from public transport that even the site listed it as such. Even yesterday, a friend alerted me to a property listed that had a “roll in shower” so must be wheelchair friendly? Nope – third floor, no lift. We’re going to try and push again for that data on accessible properties, or a face to face meeting.

What else in the meantime? I’ve applied to two different specialist housing organisations in the last couple of weeks, although I’ve not even had an acknowledgment of application from either of them, and since posting a desperate tweet to find any other links/HAs/charities/flats for rent I’ve got a couple more to try.

It’s hard keeping my head above water right now. I can be in a perfectly good mood then think too much about housing and start going under. I tried to access private therapy to deal with the trauma around housing and homelessness from my previous experiences, but something got in the way – lack of wheelchair accessible therapists. The irony is not lost on me. I’m even considering reapplying to my local CMHT for help, but I’m not sure I’ll be accepted since in November they kicked me off the therapy program I was on because my housing issues were monopolising my thoughts and causing more acute mental health issues, distracting from the longstanding ones the program was designed for. If I don’t laugh I’ll scream

And that’s where I’m at now. I know I’ve been crap at updating this, it’s hard to pull the brainkittens together to write something longer than a tweet – see last post – but I’m trying to write it out more. It makes me feel less lost and confused, writing it all down as a record of what happened too. I’ll do a medical update one at some point, but it seems less urgent.

Thanks to everyone who’s retweeted my plea – so far 674 of you! Please keep it going, any advice, any ideas are appreciated. Even if it doesn’t get me a property to rent, I hope that it wakes people up to the appalling lack of wheelchair accessible properties in this country.

Disabled facilities are not storage spaces.

14 Saturday Apr 2018

Posted by ninachildish in access, Activism, Disability

≈ 4 Comments

Tags

access, accessibility, disability, rant, shopping, wheelchair

“Disabled facilities are not storage spaces.”

You’d think the above statement would be obvious. After all, what use is a cubicle or toilet if it can’t be used for its intended purpose? Unfortunately, the answer is often found inside – where these facilities created to enable wheelchair users to try on clothes or use public conveniences are misappropriated as store cupboards.

I cannot tell you the entire range of items that can be found in accessible loos, but to give a brief picture from my own experience: mop buckets and cleaning equipment, excesses of nappy bins, unfolded baby changers, staff members’ bicycles, zimmer frames and wheelchairs belonging to other patrons, and even folded wheelchairs belonging to the venue itself. For a wheelchair user, having the space to enter and safely transfer to the toilet, let alone turn around to exit again without contorting oneself, is paramount. Having the facility stuffed with unnecessary objects and obstacles often prevents wheelchair users from being able to transfer and turn around safely, as well as from accessing the emergency pull cord (which has its own ongoing issues with being cut or tied up). In the worst case scenario, a wheelchair user may find themselves without a toilet they can use while out of the house. We shouldn’t have to pre-check that the toilets are not being used to store things before we choose where to go for supper, on top of checking all the other accessible points that are needed but sadly lacking in so many public places.

IMG_1720

THREE nappy bins (count ’em!) in a shop’s accessible loo, preventing the ability to turn around.

And then there are fitting rooms. What prompted this post was a visit to Topshop the other day, my local branch in the Palace Exchange, Enfield Town. The shopping centre itself is pretty good for access – it’s all on one level, all shops are level access, most shops have lifts if they have more than one floor, and there is an accessible loo that can be accessed by Radar key. I don’t normally try on clothes – it’s less exhausting for me to buy something then try it on at home and return it the next week if it doesn’t fit – but I was having a good day and wasn’t sure which size of the shirt I liked would fit me. I was pleasantly surprised that they’d thought to include a wheelchair accessible fitting room, but less pleasantly surprised by what it was being used for:

IMG_0101

Even the models in their adverts would struggle to squeeze into here.

The staff member monitoring the fitting rooms was very apologetic, and helped me cram my chair into a normal cubicle and pull the curtain around its sticking-out arse (yes my chair has booty). Although I managed to try on the clothes I wanted to in a very small space, I was left feeling that “sorry we’re using the accessible cubicle to store sale rails” wasn’t really good enough. What if someone came in who really needed that larger space? Someone using a larger wheelchair, or who needed someone else to assist them in trying on clothes? Not to mention access to the emergency pull cord….again.

I’ve tweeted to Topshop and haven’t had a reply yet. I’ll keep trying. This brings me onto how to address the misuses and abuses of facilities meant for disabled customers:

COMPLAIN. Complain as loudly and as publicly as you are comfortable with, in person or online. Tell your friends, get the message shared. It is shameful to misuse an accessible space like this, and the abuses of them will only stop when it becomes seen as an unacceptable thing to do. This won’t happen without public pressure from customers both disabled and non-disabled. So, next time you’re in a clothes shop with an accessible fitting room, have a look and see what it’s being used for.

In the meantime, I await a response, any response, from Topshop….

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